Dell 1720 is a laser printer that comes in two versions viz. Dell 1720 (the basic printer) and Dell 1720dn. When it comes to printing, the printer does a very good job. However, like other printers, it may give you troubles at times. So, to help you fix such Dell printer problems, we have designed a free Dell printer support guide. We recommend you to follow the instructions mentioned in the guide carefully to successfully fix your Dell printer problems.
If the paper is stuck in the printer back and is not moving backward or forward, open the front cover and take out the toner cartridge. Check if you can access the paper or not. If you can't, open the front and inner cover and pull the paper out gently. Check back if the paper has any projected sides. If it has, put the paper in trash. Close the inner and front covers and place a new plain (proper format type) paper in the paper tray.
If the Replace Drum/Toner Low light is lit up and is not blinking, remove the toner cartridge. Take a soft cloth and dip it into alcohol or hot water. Rub the soft cloth gently and carefully against the toner cartridge. Also shake the toner back and forth and from side to side. This will distribute the toner well. Reseat the toner cartridge properly and start printing. This solution will also work if the Replace Drum/Toner Low light is not lit up. A blinking Replace Drum/Toner Low light indicates that the toner cartridge is near to finish and needs a replacement.
If the pages come out blank after completing the print command, check the toner cartridge. If it has finished, replace it. If the toner has not finished, check whether the printer is connected to the computer properly or not. If it is connected properly, power off and then power on the printer and the computer too. It should fix any temporary software glitch that is causing the pages to print nothing. If the problem persists, press the Continue button and then release it to print a test page of the menu setting.
If the print comes fine and is not blank, there is a problem with the computer. Check the USB cable connection to the printer. If it is fine and turning off and on the computer did not fix the problem, update printer drivers. Open your web browser and visit the Dell website. navigate to the Drivers & Downloads section, select your printer model or name, and download the printer driver file. When done exit the browser window. Go to Device Manager, look for the printer drivers and update them. Reboot your computer afterwards.
If you are using Windows 7, you can search for printer drivers online. You need not visit the Dell website, download, and then update the driver file. When prompted, Windows 7 can automatically search for printer drivers and install them. Reboot the computer to save the changes. Do a print job and check back, the printer should print fine now. If the page still comes blank, the problem is with your printer and not the computer. Contact a Dell printer support service and fix the issue.
If you hear a grinding noise when doing a print job, try this method. Turn off the printer and unplug its power cord from the power outlet. Remove the paper tray carefully and gently. Look for any crinkled or leftover pieces of papers and remove them. Open the front panel and remove the toner cartridge inlet carefully. Place this inlet in a dark area. It is because the sunlight or artificial light will damage it, causing the printer to print fade or not print at all. Look for any stuck piece of paper under the printer where the toner cartridge was seated in and remove it.
Remove the paper or pieces of a paper carefully leaving no leftovers. Put the toner cartridge inlet back in its place under the printer. Place the inlet properly, making sure that it locks in properly. When done, close the printer's front panel. Place the paper tray back in. Plug the power cord firmly back in the power outlet. Press the power button to turn on the printer. Print a test page. You will no longer hear the grinding noise (if the toner cartridge inlet and paper tray were cleaned properly).
If you are unable to fix a problem in your Dell 1720 printer on your own, contact a Dell printer technical support service.